Track Them Darn Bugs!

How do you choose a defect tracking system? There are so many choices. Small, large, client-server, multi-platform, expensive, cheap; integrated with source code control systems, call tracking systems, sales support systems...; What to do?

In this one day seminar we'll study your user's requirements, get a quick overview of different approaches to defect tracking, and compare vendor's solutions.

Do you clearly understand your defect tracking system's requirements?

Who are the users? The scope may be wider than you thought!
What kind of system do you really need? Fast? Reliable? Inexpensive? Enterprise-wide? Your needs today and tomorrow.
What other systems need to be connected to your Defect Tracking System? Call Tracking? EMail? Configuration Management? Other databases?

Do you know what it takes to track defects?

Walkthrough a prototypical defect database data dictionary. Learn various schemes for classifying defects; IEEE 1044 Standard Classification for Software Anomalies, Simple Bug Model, Fault-Failure Model.
Follow a defect through its life cycle, from original reporting, investigation, resolution, to retirement. Examine critical information which must accompany each defect.
Issues associated with defect information: Causal Analysis, Ping-Pong Effect, Patterns of defect motion, Mean Time to Repair.

Examine aspects of some commercial defect tracking systems.

$500,000 heavy duty client-server systems, $350 single desktop applications, roll-your-own desktop databases...

Debrief and summarize - look at next steps.

What are your choices?
How much is it costing you NOT to choose?

Who should attend?

Those who are going to choose a system, and those who'll have to live with that choice; Development Managers, QA Managers, Developers, Quality/Test Engineers, Customer Support Representatives, Documentation Specialists.

One Day - No limit on attendees

Last updated: 27-Feb-1998